Lead Voice of Consumer (VoC) programs including surveys, reviews, and feedback analysis

• Design, manage, and analyze Net Promoter Score (NPS), CSAT, CES programs across customer touchpoints

• Perform social media listening and sentiment analysis across platforms (Twitter/X, Instagram, Facebook, forums, etc.)

• Analyse web and app performance metrics using tools like Adobe Analytics, Google Analytics, Amplitude etc.

• Analyze data from offline touch points and other physical customer interaction channels to generate actionable insights on customer experience and business performance.

• Identify customer journeys, drop-offs, and behavioural patterns across digital touch points

• Identify key customer pain points, trends, and emerging issues through data

• Build dashboards and reports using Power BI, Tableau, or similar visualization tools

• Translate data into actionable insights, compelling narratives, and strategic recommendations (data storytelling)

• Collaborate with digital, marketing, product, and CX teams to drive improvements

• Manage client communication and ensure timely delivery of insights and reports

• Drive closed-loop feedback mechanisms and continuous improvement initiatives.

Role: Data Analyst

Industry Type: IT Services & Consulting

Department: Data Science & Analytics

Employment Type: Full Time, Permanent

Role Category: Business Intelligence & Analytics

Education

UG: Any Graduate