Job Description – Data Analyst

Job Details

Job Title: Data Analyst

Company: Zema Global

Location: Navi Mumbai

Work Mode: Remote

Shift: AU, UK, and US Rotational Shifts

Reports To: Manager

Role Overview

The Data Analyst will collaborate with Data Analysts, Data Developers, Product Managers, and Client Support Specialists to ensure the accurate, reliable, and timely collection and delivery of data to clients.

The role involves monitoring automated data collection and extraction processes within the company's C&E data warehouse, identifying and resolving data-related issues, and responding to client queries. The selected candidate will also work closely with internal teams and external data vendors to maintain data quality and improve operational efficiency.

Roles and Responsibilities

Monitor automated data collection processes using proprietary data management tools, Unix scripting, and SQL queries.
Identify and resolve data collection issues by analyzing system logs, determining root causes, and implementing corrective measures.
Perform data quality checks and validation to ensure the accuracy, completeness, and timely delivery of datasets.
Investigate and resolve data discrepancies identified through quality assurance checks or client requests.
Communicate with external data vendors through email to address file-related issues and clarify data content requirements.
Escalate data processing issues to the Data Development Team and collaborate with them to validate and test necessary changes to collection processes.
Research and respond to escalated data-related queries received from Client Support Specialists.
Review and enhance data feed quality assurance checks to improve data accuracy and reliability.
Maintain, update, and create documentation related to data feeds and collection processes.
Monitor and manage data-related issues and service requests through internal ticketing systems.
Understand how clients utilize ZEMA C&E data and ensure that delivered information meets their requirements.

Educational Qualifications

Bachelor's degree in Computer Science, Information Technology, Data Science, Engineering, Mathematics, or Statistics.

Experience Requirements

Fresh graduates and candidates with up to 1 year of experience in Data Analysis are encouraged to apply.

Required Skills and Competencies

Strong analytical and problem-solving abilities with excellent attention to detail.
Good written and verbal communication skills.
Ability to communicate and coordinate effectively with internal teams and external data vendors.
Familiarity with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
Ability to work independently, prioritize tasks, and manage multiple deadlines efficiently.

Work Schedule & Location Requirements

The position is currently remote, but employees must visit the Navi Mumbai office at least once every quarter.
Travel and accommodation expenses for quarterly office visits must be covered by the employee.
Additional office visits may be required based on business requirements, including visits from international colleagues and leadership teams.
Candidates should be prepared to work from the office for multiple days whenever necessary.
The organization operates 24/7, so flexibility to work in rotational shifts is mandatory.
Weekly offs will be provided on any two days of the week and may not necessarily fall on Saturdays and Sundays.
Shift timings may change depending on business requirements, with possible adjustments of approximately 1–2 hours.

Current Shift Timings

ShiftTimings (IST)

AU Shift

05:30 AM – 02:30 PM

UK Shift

02:00/03:00 PM – 11:00 PM/12:00 AM

US Shift

08:30 PM – 05:30 AM

Preferred Skills

Basic understanding of Data Warehousing concepts.
Experience with relational database systems such as Oracle and MySQL.
Knowledge of SQL queries and Unix/Linux environments.
Familiarity with ETL processes and data ingestion techniques.
Knowledge of Java, Python, Power BI (PBI), and Jira will be an added advantage.

Additional Information

Visa Sponsorship: Not available for this position.

Equality and Diversity

Zema Global is committed to promoting diversity, equality, and inclusion in the workplace. The organization welcomes applications from qualified candidates regardless of race, gender, sexual orientation, disability, or any other legally protected status.

Job Details

Role: Data Science & Analytics – Other

Company: Zema Global

Industry Type: Software Product

Department: Data Science & Analytics

Employment Type: Full Time, Permanent

Role Category: Data Science & Analytics – Other

Education

UG: B.Tech / B.E. in Any Specialization

Key Skills

Python, Data Analytics, SQL, Data Analysis, Data Warehousing, Unix Scripting, Linux, Oracle, MySQL, ETL, Data Ingestion, Data Validation, Data Quality Analysis, Microsoft Excel, Power BI, Jira, Java, Data Collection, Data Processing, Root Cause Analysis, Documentation, Problem Solving.