Roles & Responsibilities

Serve as the primary point of contact for customers and end users regarding IT-related concerns and queries about Loctell hardware and software products.
Provide technical assistance by identifying, diagnosing, and resolving hardware, software, networking, and system-related issues.
Troubleshoot internet connectivity problems, slow system performance, and other technical issues on client computers.
Handle the installation, configuration, maintenance, and troubleshooting of software applications.
Develop in-depth knowledge of Loctell hardware and software products to deliver effective remote technical support and resolve customer concerns.
Identify and troubleshoot basic networking issues involving CCTV systems, routers, switches, and internet connectivity.
Maintain detailed records of technical issues, troubleshooting procedures, resolutions, and customer interactions.
Escalate complex or unresolved issues to the relevant internal teams and coordinate for timely resolution.
Respond promptly to customer queries and provide appropriate technical solutions to ensure customer satisfaction.
Collaborate with internal technical teams to support efficient issue resolution and service delivery.

Preferred Candidate Profile

ITI, Diploma, or Bachelor's Degree in Computer Science, Information Technology, Electronics, Electrical Engineering, or a related technical discipline.
Strong verbal and written communication skills, with the ability to explain technical solutions clearly to customers.
Good proficiency in English is preferred. Knowledge of regional languages such as Kannada, Tamil, Telugu, and Hindi will be an added advantage.
Basic understanding of computer hardware, software installation, operating systems, and troubleshooting methods.
Knowledge of networking fundamentals, including CCTV systems, switches, routers, and internet connectivity.
Ability to resolve internet connectivity issues, system performance problems, and common software-related concerns.
Strong analytical thinking, problem-solving, and customer-handling abilities.
Willingness to learn and build technical expertise in Loctell hardware and software products.
Ability to work independently and collaborate effectively with internal technical teams.
Willingness to work six days a week in rotational shifts.

Job Details